If guardians arrive upset for a meeting about their child's behavior, what should the teacher do first?

Allowing guardians to express themselves and assuring understanding is the most appropriate first step in this situation. When guardians arrive upset, they may feel a range of emotions, including frustration or anxiety regarding their child's behavior. By giving them the opportunity to voice their concerns, the teacher demonstrates empathy and respect for their feelings.

This approach helps to build trust and an effective communication channel between the teacher and guardians. It also conveys that the teacher values their perspective and is committed to addressing the situation collaboratively. Listening actively not only helps de-escalate the immediate tension but also sets a constructive tone for the meeting, allowing for a more focused and productive discussion about the child's behavior afterward.

In this context, the other options would be less effective as initial responses. While reviewing behavior expectations is important, doing so before addressing the guardians' feelings may seem dismissive. Urging them to take a more reasoned approach could lead to further frustration, as it might come off as invalidating their emotions. Involving an administrator to mediate is typically reserved for more severe or persistent conflicts, and may not be necessary when an initial, empathetic conversation can set a more positive foundation for resolution.